Customer Service Specialist

Be the first point of contact for pet parents, ensuring excellent customer support and driving customer retention for India's first fresh pet food brand.

🎯 About the Role

This on-site role in Bengaluru involves responding to customer inquiries, providing product information, and resolving issues across various channels. A key focus is on customer retention through proactive follow-ups and subscription renewals, ensuring a positive experience for pet parents.

🛠️ Key Responsibilities

• 📞 Respond to customer inquiries via phone, email, and messaging.
• 🐶 Provide clear product, order, and delivery information.
• 🔄 Make retention calls to remind pet parents to renew subscriptions.
• 🛠️ Resolve customer issues and track orders.
• 🚚 Coordinate with operations and logistics teams.
• 📝 Document customer interactions accurately.
• 👂 Gather feedback and identify recurring concerns.
• ⭐ Suggest improvements to enhance customer experience and satisfaction.

✅ Requirements & Skills

• ✅ Ability to deliver high-quality customer support and maintain customer satisfaction.
• ✅ Sales capabilities for retention.
• ✅ Strong customer service and customer experience skills.
• ✅ Professional phone etiquette and clear communication.
• ✅ Good spoken and written English; local languages are an advantage.
• ✅ Comfort working on-site in Bengaluru.
• ✅ Basic proficiency with CRM tools or ticketing systems is beneficial.
• ✅ Interest in pets, sustainability, or consumer brands is a plus.

📍 Location: Bengaluru, India