Customer Onboarding Specialist

Support Pharma, Food, and Cosmetic companies by streamlining their packaging and labeling processes with a focus on efficient product implementation.

🎯 About the Role

This role involves leading the complete customer onboarding journey, from gathering requirements to providing go-live support. You will act as the primary point of contact, ensuring seamless product configuration and successful adoption for global clients.

🛠️ Key Responsibilities

• 🚀 Lead end-to-end customer onboarding, including kick-off, requirement gathering, configuration, and go-live support.
• 🤝 Act as the primary point of contact for customers during product implementation.
• understanding Understand customer business processes and translate them into product configurations.
• ⚙️ Perform system configurations, workflow setup, and basic custom development when required.
• collaboration Collaborate with internal teams (Product Development & QA) to deliver customer requirements.
• presentation Conduct product demos, training sessions, and knowledge transfer to customers.
• ✅ Ensure timely delivery of onboarding milestones and manage customer expectations effectively.
• troubleshoot Troubleshoot issues and provide quick resolutions during onboarding.
• 📝 Maintain documentation for requirements, configurations, and deployment activities.

✅ Requirements & Skills

• 💬 Excellent verbal and written communication skills.
• 🌐 Ability to interact with global customers (India, EU, US regions).
• management Strong stakeholder management and presentation skills.
• 👨‍💻 Basic to intermediate coding knowledge (e.g., JavaScript, APIs, scripting).
• cloud Understanding of SaaS platforms, integrations, and configurations.
• bug Ability to debug issues and work closely with Product Development & QA teams.
• consulting Strong consulting mindset with a problem-solving approach.
• escalation Ability to handle customer escalations professionally.

📍 Location: India