Customer Success & Sales Manager

Join a growing healthcare marketplace startup and take ownership of customer inquiries, converting them into successful bookings.

🎯 About the Role

OZO Health is seeking an energetic and responsible Customer Success & Sales Manager to drive customer acquisition and retention. This role requires a proactive individual who can own the customer journey, experiment with solutions, and achieve sales targets in a fast-paced startup environment.

🛠️ Key Responsibilities

• 📞 Call and follow up with customers from various channels.
• 💡 Understand customer needs and recommend appropriate health services.
• 💰 Convert qualified inquiries into paid bookings.
• 🛒 Guide customers who have added items to their cart but not completed bookings.
• ❓ Handle customer questions regarding services, pricing, and processes.
• 🤝 Coordinate with labs and internal teams for smooth booking fulfillment.
• 📈 Identify reasons for customer drop-offs and experiment with conversion improvements.
• 🗂️ Maintain accurate customer and sales data in CRM.
• 💬 Build strong customer relationships and ensure a positive experience.

✅ Requirements & Skills

• ✅ 1-3 years of experience in sales, customer success, or telesales.
• ✅ Excellent communication skills in English and Hindi; Marathi is an advantage.
• ✅ Comfortable speaking with customers over calls and WhatsApp.
• ✅ Strong follow-up and persuasion skills.
• ✅ Proactive, energetic, and target-driven.
• ✅ Ability to take ownership and solve problems.
• ✅ Comfortable in a fast-moving startup environment.

🎁 Perks & Benefits

• ⭐ Work directly with the founding team.
• ⭐ Gain real ownership and responsibility from day one.
• ⭐ Experience in a fast-moving healthcare startup.
• ⭐ Opportunity to grow into a larger sales/customer success leadership role.

📍 Location: Pune