Support the sales team by understanding client needs, preparing presentations, and demonstrating product capabilities for an AI & coding education platform. ๐ฏ About the Role Asโฆ
Customer Service Associate
- Location
- Bengaluru, Karnataka, India
- Posted
- Status
- Closed
About this role
Join a global leader in online coding education and provide exceptional support to parents and teachers. This role offers exposure to a fast-paced Ed-Tech startup environment.
๐ฏ About the Role
As a Customer Service Associate, you will be the primary point of contact for customers, providing technical support and ensuring a high level of satisfaction. You will manage customer interactions across chat, email, and phone, handle escalations, and help schedule student classes.
๐ ๏ธ Key Responsibilities
- ๐ Provide an exceptional experience to customers.
- ๐ป Provide technical support to Parents and Teachers.
- ๐ Handle chat, Email, and call support for customers.
- ๐ซ Manage escalation tickets.
- ๐ Schedule, reschedule, and manage student classes.
- ๐ค Be a relationship expert and ensure customer retention and satisfaction.
โ Requirements & Skills
- ๐ Bachelorโs degree.
- ๐ป Computer/IT background (Not mandatory).
- ๐ฃ๏ธ Fluent in English communication skills.
- ๐ข Available to work from the Office.
๐ Perks & Benefits
- ๐ Free Lunch & Dinner.
- ๐ Exposure to a fast-paced Ed-Tech startup.
- ๐ฅ Health Insurance.
๐ Location: HSR Layout, Bangalore, India
๐ฉ How to Apply
Apply now!
How to apply
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