Generative AI & Operations Intern

Work at the intersection of AI and operations, building solutions to enhance customer service and streamline internal processes.

🎯 About the Role

This hands-on role involves designing, building, and iterating Generative AI and agentic solutions. You will focus on improving how customers are served and how internal teams operate, working with our internal knowledge base.

🛠️ Key Responsibilities

• 🤖 Design and develop Generative AI and agentic solutions to enhance customer service operations.
• 📚 Build and optimize Retrieval-Augmented Generation (RAG) systems.
• 🔧 Maintain and enhance existing AI solutions, focusing on prompt engineering.
• 📈 Work with operational data to surface insights and support decision-making.
• 🧪 Develop and implement testing frameworks to evaluate model performance.

✅ Requirements & Skills

• 💻 Currently pursuing a Degree in Information Systems, Computer Science, Computer Engineering or a related field.
• 🐍 Familiarity with Python and LLM frameworks such as LangChain or LlamaIndex.
• 🌐 Proficiency in GPT, Llama, Next.js, FastAPI, MySQL, HTML5, CSS3 and JavaScript.
• 💡 Strong interest in AI, large language models, machine learning, process automation and data analytics.
• ✍️ Communicates clearly, both in speaking and writing, with strong attention to detail.
• 🧭 Resourceful, intellectually curious and comfortable working through ambiguity independently.

🎁 Perks & Benefits

• 📚 Opportunities for formal and informal training.
• 🚀 Promotion opportunities based on capability and performance.
• 👥 Vibrant community of like-minded and friendly colleagues.
• 🏠 Hybrid work model with flexibility for remote work.
• 👔 Flexible dress code.
• 🏥 Comprehensive rewards package including annual leave, pro-family leave, medical and dental benefits.

⏳ Duration: January 2027 to June 2027

📍 Location: Singapore