Engage directly with residents by conducting door-to-door surveys to collect vital primary information across Chandigarh. 🎯 About the Role This project involves conducting a…
Customer Services Assistant
- Location
- Chandigarh, Chandigarh, India
- Posted
- Status
- Open
About this role
Join a supportive library team and assist a diverse range of users in navigating library resources and spaces.
🎯 About the Role
This position involves providing essential frontline customer service within a busy library environment, ensuring the smooth day-to-day operation of services. You will be a key point of contact for students, staff, and the wider community, helping them utilize library resources effectively.
🛠️ Key Responsibilities
- 👋 Provide frontline customer service in person, online, by phone, and email.
- ❓ Respond to a wide range of enquiries and resolve straightforward queries.
- 📚 Support users in accessing library spaces, services, and systems.
- 🗂️ Carry out administrative tasks and manage enquiries using digital systems.
- 🧹 Contribute to maintaining a safe, organised, and welcoming library environment.
✅ Requirements & Skills
- 🤝 Experience in a customer-facing role.
- 🗣️ Strong communication and interpersonal skills.
- 💻 Confidence using digital systems and learning new tools.
- 👥 Ability to work both independently and as part of a team.
- 🎯 Good organisation skills and attention to detail.
🎁 Perks & Benefits
- 💰 Salary £25,249 to £26,707 pro rata per annum
- 🏖️ Generous annual leave plus University closure days
- 📈 Excellent pension scheme
- 🚀 Structured training and development opportunities
- 🤝 A supportive team environment
⏳ Duration: Permanent
📍 Location: Southampton, United Kingdom
📩 How to Apply
- 📧 Apply Online
- 📞 Contact Recruitment on +44(0)2380 592750 or recruitment@soton.ac.uk
How to apply
Applications are handled on in.linkedin.com, not here. The link below opens the original posting.
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