Customer Relations Manager Intern

Enhance customer satisfaction and loyalty by managing daily interactions and resolving inquiries for a unique shapewear brand.

🎯 About the Role

This on-site internship focuses on managing customer relationships for India's first built-in shapewear brand. You will handle customer inquiries, complaints, and feedback across various channels, working to ensure prompt and effective resolutions and contribute to improving the overall customer experience.

🛠️ Key Responsibilities

• 💬 Handle daily customer interactions across channels.
• 👂 Respond to inquiries and manage complaints effectively.
• 💡 Track customer feedback and identify recurring issues.
• 📊 Share insights with product and operations teams.
• 🤝 Coordinate with logistics and sales to address order concerns.
• ✨ Support loyalty and retention initiatives.

✅ Requirements & Skills

• 👍 Strong customer service and relationship management skills.
• ✍️ Clear written and verbal communication skills.
• 💻 Basic data entry and CRM or customer support tool proficiency.
• 🗂️ Organizational and time-management skills.
• 🤝 Collaborative mindset, ability to work closely with various teams.
• 🏢 Comfort working on-site in New Delhi.
• 🛍️ Interest in fashion, apparel, or consumer brands.

📍 Location: New Delhi

📩 How to Apply