Assist customers with technical queries related to telescopes, binoculars, and optical products.

🎯 About the Role

We are seeking a Customer Technical Support Executive to help customers with technical questions about our optical products. The ideal candidate will be comfortable troubleshooting, explaining solutions clearly, and ensuring customer satisfaction. This role offers hands-on experience with specialized equipment.

🛠️ Key Responsibilities

🔭 Assist customers with technical queries on telescopes, binoculars, and optical equipment.
📞 Provide troubleshooting support via calls, WhatsApp, and email.
🔧 Help customers with product setup, installation, alignment, and usage.
💬 Understand customer issues and provide step-by-step solutions.
⭐ Guide customers on the proper use of product features.
🤝 Coordinate with the internal team for complex technical issues.
📝 Maintain records of customer queries and resolutions.
🔄 Follow up with customers to ensure issue resolution.
🧠 Continuously develop knowledge of products and technical processes.

✅ Requirements & Skills

⭐ 0–1 years of experience in technical support, customer support, or a related field.
🔭 Basic understanding of telescopes, binoculars, cameras, or optical products is an advantage.
🗣️ Good communication and problem-solving skills.
💡 Ability to explain technical concepts in a simple, customer-friendly manner.
📱 Comfortable handling customers over calls and messages.
📚 Willingness to learn about astronomy products and technical equipment.
🎓 Freshers with strong technical aptitude and good communication skills are welcome.

🎁 Perks & Benefits

💰 Salary: ₹18,000 – ₹20,000 per month.
🔭 Hands-on experience with specialized products.
📈 Opportunity to build expertise in technical support and customer experience.
🚀 Growth opportunities within the team.

💰 Stipend: ₹18,000 – ₹20,000 per month

📍 Location: India

About PIE MATRIX

Open internships at PIE MATRIX (1)

Customer Technical Support Executive