Intern - Customer Management Operations

Contribute to building a structured framework for Competitive Intelligence in Customer Operations. This role provides valuable insights into best practices and market trends.

🎯 About the Role

Join the Customer Management Operations team to research and analyze how leading companies manage customer operations. Your work will provide actionable recommendations supporting strategic planning and operational improvements.

🛠️ Key Responsibilities

• 🔍 Research customer operations models, industry trends, and best practices
• 📊 Identify benchmarks and reference organizations with advanced capabilities
• 📚 Gather and organize information from various sources
• 📝 Structure findings into clear themes and prepare comparisons
• 💡 Support team discussions to validate insights and co-create recommendations
• 🚀 Contribute to an organized Competitive Intelligence repository

✅ Requirements & Skills

• 🎓 Currently pursuing a degree in Business Administration, Marketing, or a related field
• 🤔 Genuine curiosity about customer experience and operational excellence
• 📊 Strong interest in research and data analysis
• 🚀 Eager to learn, adapt, and engage in discussions about process improvement
• 🧠 Problem-solving and analytical mindset, with good organizational skills
• 🗣️ Strong written and verbal communication skills in English

⏳ Duration: 500 hours

📍 Location: BGC, Taguig, Philippines