Join an EdTech company's HR team to gain comprehensive experience in the recruitment lifecycle. ๐ฏ About the Role This internship offers hands-on exposure to end-to-endโฆ
Customer Success Executive - ROW
- Location
- Bengaluru, Karnataka, India
- Posted
- Status
- Open
About this role
Drive customer success and satisfaction for tutors, students, and parents on a global edtech platform.
๐ฏ About the Role
As a Customer Success Executive at BrightChamps, you will be instrumental in ensuring customer satisfaction for our Tutors, Students, and Parents. You will build strong relationships, understand their needs, and ensure they achieve maximum value from our edtech platform in a dynamic startup environment. Your focus will be on customer retention and growth.
๐ ๏ธ Key Responsibilities
- ๐ค Act as the primary point of contact for key stakeholders.
- ๐ Guide stakeholders through seamless onboarding and product adoption.
- ๐ก Anticipate needs, address concerns, and provide ongoing guidance.
- ๐ Spot expansion opportunities and promote additional products/services.
- โญ Collect feedback and share insights for product improvements.
- โ Monitor customer health and drive high renewal rates.
- ๐ Lead the customer success team by setting goals and fostering collaboration.
โ Requirements & Skills
- ๐ Experience working in a fast-paced startup or new business unit.
- โญ Experience in leading customer success initiatives.
- ๐จโ๐ผ Previously managed teams directly and indirectly.
- ๐ค Experience in a people-driven service business for 1.5 years or more.
- ๐ Experience in the education industry across multiple geographies.
- ๐ B2C Experience Mandatory.
๐ Location: India
How to apply
Applications are handled on in.linkedin.com, not here. The link below opens the original posting.
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