Customer Support Executive

Provide exceptional customer support across multiple channels, ensuring timely and effective resolution of queries.

🎯 About the Role

This role involves managing customer queries and providing support through chat, email, and phone. The ideal candidate will ensure a positive customer experience, resolve issues within defined timelines, and coordinate with internal teams. Maintaining accurate records and ensuring service quality are key aspects of this position.

🛠️ Key Responsibilities

• 💬 Handle customer queries and provide resolutions via chat, email, and phone.
• ⭐ Ensure a professional and positive customer experience.
• ⏱️ Respond to customer concerns and resolve issues promptly.
• 🔗 Coordinate with internal teams for query resolution.
• 📈 Maintain accurate records of customer interactions.
• 🤝 Follow up with customers on pending queries.
• 💡 Escalate complex issues to the appropriate manager.
• ℹ️ Provide accurate information about company services.
• 💯 Maintain service quality and customer satisfaction.

✅ Requirements & Skills

• 💼 1-2 years of experience in Customer Support or Service.
• 🗣️ Excellent verbal and written communication skills.
• 💻 Experience with chat, email, and phone support.
• ❓ Strong customer-handling and problem-solving skills.
• 🤹 Ability to manage multiple queries efficiently.
• 📧 Good email writing and chat communication skills.
• 🚀 Ability to work in a fast-paced environment.
• 📚 Basic knowledge of MS Office and CRM/ticketing tools is an advantage.

📍 Location: As per business requirement

📩 How to Apply