Operations & Community Associate

Be the bridge between a next-gen beauty brand and its community, managing customer interactions and ensuring smooth business operations.

🎯 About the Role

We’re looking for someone who lives at the intersection of people + execution. Someone who can turn DMs into relationships and make sure both customers and operations run smoothly. This isn’t a typical role - you’ll directly shape how customers feel about us and how efficiently the business runs behind the scenes.

🛠️ Key Responsibilities

• 💬 Manage customer conversations across DMs, WhatsApp, and email
• 👥 Engage with the community (comments, replies, stories)
• 📸 Managing shoots days at ground level and help the team
• 📦 Handle orders, delays, and proactively update customers
• 🛒 Track inventory and flag restocking needs
• 🚚 Oversee packing, dispatch, and shipment tracking
• 📞 Track order delivery personally via call
• 🤝 Coordinate with logistics and vendor partners
• 📝 Maintain a daily log of customer feedback, track reviews and share insights
• 📈 Support day-to-day operations and improve processes

✅ Requirements & Skills

• ✍️ Strong written communication (clear, friendly, fast)
• 💖 High empathy + problem-solving mindset
• 🔍 Detail-oriented (nothing slips through)
• 💪 Strong sense of ownership and responsibility
• 🤹 Comfortable multitasking in a fast-paced environment
• 📱 Obsessed with Instagram / internet culture
• 🌟 Bonus: Experience in D2C / beauty / community-led brands
• 🛠️ Bonus: Familiarity with Google Sheets, Notion, or shipping tools

🎁 Perks & Benefits

• 🤝 Work directly with founders
• 🌟 Real ownership from Day 1
• 💡 Hands-on exposure to building a D2C brand from scratch

💰 Stipend: Rs 10,000- Rs15,000

⏳ Duration: 3 month

📍 Location: Gurgaon (Commuting required)

📩 How to Apply

Apply on this job posting. If you think “I can turn every customer into a fan and make sure nothing breaks behind the scenes” you should apply.